SUPPORT
Support Backed by People, Not Just Software
Great software is only part of the solution. Financial institutions also need access to knowledgeable people who can answer questions, provide guidance, and help users get the most from their software investment. For more than 40 years, Bukers has supported lenders through a combination of software, training, and personalized service.
Start with Smart. Lend with Confidence.
More Than Technical Assistance
At Bukers, support extends beyond troubleshooting software issues. Our team works closely with financial institutions every day, helping users understand software functionality, tax return analysis concepts, and cash flow analysis techniques.
Whether you’re learning a new feature, working through a complex borrower relationship, or looking for clarification on how a calculation is performed, we’re committed to helping you get the most from your Bukers solutions.
We take great pride in the fact that a real person answers your call to Bukers and not a robot, or time-consuming menu system. Our friendly team will direct you to the right expert to answer your question in real-time. Our goal is simple: provide practical answers, responsive service, and the resources lenders need to analyze borrowers with confidence.
The Bukers Hotline
The Bukers Hotline provides licensed software users and Bukers Academy participants with direct access to experienced professionals who can answer questions related to tax return analysis and cash flow analysis.
Our Hotline is staffed by CPAs who understand the tax return and cash flow questions lenders face every day. They are specifically trained to help you work through complex issues and provide clear, practical guidance when you need it.
For many clients, the Bukers Hotline becomes an extension of their own team, providing another layer of confidence when analyzing borrowers and preparing lending recommendations.
Tax Return Analysis Questions
Get help understanding tax return reporting and how specific items may impact cash flow analysis.
Cash Flow Analysis Guidance
Discuss adjustments, calculations, and analysis considerations related to borrower cash flow.
Support When Questions Arise
Call anytime for on-demand assistance when working through unfamiliar situations or complex borrower relationships.
Included with Software & Academy
Available to licensed software users and individuals enrolled in Bukers Academy.
Why Financial Institutions Choose Bukers
Direct Access to the Bukers Team
When questions arise, clients work directly with the people behind the software rather than navigating multiple layers of support.
Tax Return Analysis Expertise
Our support team includes CPAs and subject-matter experts who bring a depth of knowledge to the questions lenders face every day.
Training & Ongoing Guidance
Support continues long after implementation. Our team helps users build confidence and expand their understanding of both the software and the underlying analysis concepts.
Long-Term Relationships
We view support as an ongoing partnership. Many financial institutions have relied on Bukers software, training, and support for years.
More Than 40 Years Serving Financial Institutions
Since 1984, Bukers has focused on helping financial institutions improve tax return and cash flow analysis through a combination of software, training, and personalized support.
Over the years, our products and educational resources have evolved alongside the changing needs of lenders, but our commitment has remained the same: helping clients analyze borrowers more efficiently and with greater confidence.
The combination of software, training, educational resources, and access to the Bukers Hotline gives clients a unique support system that extends well beyond traditional software support.
Contact Bukers Hotline
If you need assistance with software, training, tax return analysis, or cash flow analysis questions, we’re here to help.
Phone: (503) 520-1303
Email: support@taxanalysis.com
Support Hours: Monday – Friday 8:00am – 5:00pm Pacific Time
Bukers Hotline is a complimentary service we offer to all licensed software users and Bukers Academy enrollees.
From Hotline Questions to Practical Guidance
Many of our Inside Bukers Newsletter articles are inspired by real questions our team receives through the Bukers Hotline. Explore practical guidance drawn from the issues lenders encounter every day.